Terms and Conditions

Last update: 06/2026

Welcome to our portals (the "Website"), operated by Zyvoe Limited, a company registered at Isidorou 5, 1ST Floor, 2029 Nicosia, Cyprus ("we", "us", or the "Company"). These Terms and Conditions ("Terms") outline the rules and obligations that govern your use of our Website and the services we provide (the "Services").

By accessing or using the Website, you confirm that you have read, understood, and agreed to be bound by these Terms in full. These Terms apply to all users, regardless of whether you hold a free or paid account.

By agreeing to these Terms, you also confirm that you are at least 18 years old—or, if applicable, the legal age of majority in your country—and that you have the legal authority to enter into a binding agreement in your own name. By accessing or using the Website you agree to be bound by these Terms. If you disagree with any part of these Terms, you should not access the Website.

Your Account with Us

In order to use some of the Services you may be required to register a user account with us. In order to do that you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form.

Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Website.

You are solely responsible for keeping your account password secure and for any activity that takes place under your account. By using our Services, you acknowledge and accept the risks associated with unauthorized access and agree that the Company is not liable for any loss or damage resulting from such access.

Please do not share your password with anyone. If you suspect any unauthorized use of your account or become aware of a security breach, you must notify us immediately.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Acceptable Use

You are not allowed to:

  • resell or distribute the Services, in whole or in part, by any means;
  • make any modifications to, or unauthorized copies of, the Website and our content;
  • reverse engineer, decompile, decode, decrypt, disassemble, or in any way derive source code from, the Website;
  • express or imply that any statements you make are endorsed by us, without our prior written consent;
  • modify, translate, adapt, alter, or create derivative works from the Website and our content;
  • copy (other than one back-up copy), distribute, transmit, sell, rent, lease or otherwise exploit the Services; or
  • distribute, sublicense, rent, lease, loan, or grant access to or use of, the Services to any third party;
  • edit, alter, abridge or otherwise change in any manner the content of the Website, including, without limitation, all copyright and proprietary rights notices;
  • violate any applicable laws or regulations;
  • impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity, or use any fraudulent, misleading, or inaccurate email address or other contact information;
  • use the Services to harm minors in any manner. This includes, but is not limited to, uploading or sharing any content that violates laws related to child pornography, the sexual exploitation of minors, or the depiction of minors engaged in any form of sexual activity;
  • distribute any content over or using the Services that is, or is directed to inciting or producing imminent conduct that is, unlawful, harmful, threatening, abusive, harassing, tortious, libelous, invasive of another's privacy, or hateful;
  • restrict or inhibit any other user from using the Services, including, without limitation, by means of "hacking" or defacing any portion of the Website;
  • attempt to bypass the usage limitations on a free access;
  • access or attempt to access another user's content without proper authorization. You must not collect or harvest personal information from other users without their explicit consent. Even if consent is given, you are required to comply with all applicable data protection and privacy laws;
  • violate or attempt to violate the security of the Website;
  • upload to the Website (a) any material that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene, or otherwise objectionable, or infringes our or any third party's intellectual property or other rights; (b) any confidential, proprietary, or trade secret information of any third party; or (c) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except as otherwise expressly permitted by us).

We may suspend or terminate your access to the Website, and use of, the Services and/or any features made available through the Website immediately if you fail to comply with the above rules or otherwise fail to comply with these Terms.

In case your account is terminated, you agree that all fees paid to us are final and all outstanding or pending payments will immediately be due.

Subscription and Payments

3.1 Subscriptions

We offer our Services through various monthly subscription plans. Current pricing and plan details can be found on the relevant sections of our Website, such as the registration form, payment page, or the "My Account" area. Please note that we reserve the right to modify the duration, pricing, or other terms of our subscription plans at any time. Any such changes will be communicated through a notice on the Website and will take effect from the next billing cycle—giving you the option to cancel before the changes apply.

By continuing to use our Services after these changes become effective, you agree to the updated subscription terms. Unless you notify us before the renewal date of the subscription that you wish to cancel, your subscription will automatically renew. You may cancel your Subscription renewal either through your online account management page, submitting a Cancelation of Subscription form or by contacting our customer support team contact@help-zyvoe.com.

3.2 Trial Period

From time to time, we may offer promotional rates, including discounted subscription fees or free trial periods ranging from one to three days. To activate a trial, you'll need to provide your billing information. If you do not cancel during the promotional period, we will begin charging the discounted subscription fee in accordance with the offer's terms. However, upon the expiration of any such promotional trial period or discounted Subscription Fee amount, you further agree to the terms and conditions of the applicable Subscription plan and agree to pay Subscription Fees in order to receive the continued right to access and use the subscription-only Services, as applicable. The Company may amend the conditions of these trials and discounts at any time at its sole discretion, provided however that the trials already started at that moment shall survive till the end of such period.

3.3 Payments

At the beginning of each new subscription period, your designated credit or debit card will be automatically charged the applicable subscription fee. This payment is processed through a secure third-party payment service integrated into our Website. Subscription payments are recurring and will continue automatically at the end of each billing cycle unless you cancel beforehand. You are solely responsible for any fees or charges imposed by your chosen payment provider.

We offer trial periods and subscription packages that will automatically renew on a monthly basis until cancelled by you.

Remember, that in case of unsuccessful transaction, we may try to charge you again, for not more than 5 times. Accounts that remain past due may be suspended at our sole discretion.

It is your responsibility to determine what, if any, taxes apply to the payments you make, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority.

3.4 Refunds

No refunds are provided for any partial-month subscription periods or unused services. If you cancel your subscription or trial membership, you will have access to the Services till the end of the period of your Subscription Plan.

We may consider refund requests for subscriptions on a case-by-case basis and issue a refund at our sole discretion. If approved, the refund will cover only the most recent payment made during your current subscription cycle. Once a refund is processed, your subscription or trial access will be terminated immediately. All refunds are issued to the original method of payment.

As a current or prior client of the Company, you agree to allow the Company to attempt settlement of any billing dispute for thirty (30) days before disputing with any third party, credit card company or bank. Company simply requires that it be the first option in billing disputes. If you want to dispute any payment, please contact us at contact@help-zyvoe.com.

Your Content

Our Website may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Website, including its legality, reliability, and appropriateness.

By posting Content to the Website, you grant us the right and license to use, modify, perform, display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Website and you are responsible for protecting those rights.

By uploading or submitting any content to our Services, you confirm that: (i) you either own the content or have the legal right to use it and grant us the necessary rights; and (ii) your content does not infringe upon any third-party rights, including copyright, privacy, publicity, contract, or intellectual property rights.

We reserve the right to remove any content that we believe violates these Terms or any applicable law. If a third party raises a legal complaint regarding your uploaded content, we may, in our sole discretion, disclose your identity as part of resolving the issue.

Please contact us at contact@help-zyvoe.com if you think that any content on our Website breaches these Terms.

Intellectual property rights

Unless otherwise stated, all content on the Website—including, but not limited to, text, graphics, user interfaces, video and audio clips, editorial material, scripts, software, features, and functionality—remains the exclusive property of the Company and its licensors. This excludes any content uploaded or provided by users. All such intellectual property is protected by copyright and other applicable laws.

The Website and all its content are intended solely for personal, non-commercial use. You may download, copy and print selected portions of the contents and other downloadable materials displayed on the Website for your personal, non-commercial use only, and provided that you maintain all copyright and other notices contained on the Website or in the contents.

Except as noted above, you may not reproduce, copy, publish, transmit, distribute, display, modify, post, download, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the Website or any related software in any form or by any means. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on the Website is strictly prohibited.

The Website, the name "Zyvoe Limited" or any derivatives thereof, and any other names and logos and all related product and service names, design marks and slogans, trademarks (whether registered or not) which are owned or controlled by the Company are protected by copyright, trademark, and other applicable intellectual property laws of the Republic of Cyprus and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Confidentiality and Security

6.1 We respect your privacy and are committed to protecting your personal information. We do not sell or trade user data to third parties. However, in the event of a merger, acquisition, or sale of the Company, your personal data may be transferred to the acquiring party. Should this occur, we will notify you of the ownership change. For more information about how we handle your data, please refer to our Privacy Policy.

Your rights are secured by the General Data Protection Regulation (GDPR). If you would like to use any of them – please send an email to contact@help-zyvoe.com. Furthermore, please be aware that the GDPR is implemented by Cyprus Law 125(I)/2018, on the Protection of Natural Persons with regard to the processing of personal data and on the free movement of such data.

6.2 Payment security.

All payment transactions on our Website are processed in accordance with the PCI DSS. When you make a payment on our Website, you may be subject to terms and conditions and privacy policy of the payment service provider. We disclaim any and all liability that could arise from the actions of such providers.

6.3 You understand and accept that, due to the nature of the internet, we cannot guarantee the security, reliability, or uninterrupted availability of data transmissions. We are not liable for any data loss, delays, interruptions, or technical failures—whether caused by viruses, bugs, tampering, hardware or software malfunctions, unauthorized access, or other external factors—that affect your ability to access or use the Website.

Limitation of liability

In no event shall the Company, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorized access, use or alteration of your transmissions or Content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

This Limitation of liability will apply to the fullest extent permitted by the applicable law and shall survive the termination of these Terms.

Disclaimer

Access to, and use of the Website is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system, or loss of data resulting therefrom. The Services, the Website and the content are provided on an "AS IS" and "AS AVAILABLE" basis. The Services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

The Company, along with its affiliates, subsidiaries, and licensors, makes no guarantees that:

  • a) the Services will be available continuously, securely, or at a specific time or location;
  • b) any technical issues or errors will be resolved;
  • c) the Website is free of viruses or harmful components; or
  • d) the Services will meet your expectations or specific requirements.

Amendments

We reserve the right to suspend access to all or part of the Website for any reason, as well as change it or any of its elements.

We may, from time to time, interrupt access to the Website to perform routine maintenance, updates, improvements, or legal adjustments. These interruptions may also occur to address third-party concerns, regulatory requirements, or to protect the interests of the Company or its users.

We reserve the right to revise these Terms, the Privacy Policy, or any related documents at our sole discretion. In cases of material changes, we will make an effort to notify users at least five (5) days in advance. What constitutes a "material" change will be determined solely by the Company.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Service.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

If you choose to stop using our Services, you may cancel your subscription as outlined in Section 3.1, or simply discontinue use of the Website. Upon termination, your right to use the Services will end immediately.

We would hope that we would seldom have to resort to such action, but as we cannot predict every instance in which it may be necessary, the Company reserves the right to suspend, terminate, or refuse the Services to anyone at any time for any reason.

General

11.1 Headings. Section headings are inserted for convenience only and shall not affect the interpretation of the Terms.

11.2 Severability. If any of the provisions of these Terms is held invalid, such provisions shall be severed and the remainder of the Terms shall remain in force and shall not be affected thereby.

11.3 Assignment. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights at any time, without notice or your approval.

11.4 Entire agreement. The Terms, including any legal notices and disclaimers contained on this Website, are the entire agreement between you and us relating to your use of and our provision of the access to the Website and supersedes any and all prior or contemporaneous written or oral agreements between you and us with respect to such subject matter.

11.5 Governing law. These Terms shall be governed and construed in accordance with the laws of Republic of Cyprus, without regard to its conflict of law provisions and the parties shall submit to the exclusive jurisdiction of the courts of Republic of Cyprus.

11.6 No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

11.7 Indemnification. You agree to defend (if requested), indemnify, and hold harmless the Company, its affiliates, and its personnel from any claims, losses, damages, liabilities, or expenses—including reasonable legal fees—that arise from your use of the Website, including any violation of these Terms or the rights of a third party.

11.8 Linking. Under no circumstances can you establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Website must not be framed on any other site.

11.9 Links To Other Websites. Our Website may contain links to third-party websites or services that are not owned or controlled by the Company.

We are not responsible for the content, policies, or practices of any third-party websites or services that may be linked to or from our Website. You acknowledge that the Company is not liable for any damage or loss resulting from your use of or reliance on any such external content, goods, or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

11.10 Contacts. Should you have any questions, complaints, or claims with respect to the Services and these Terms and Conditions, please contact:

Isidorou 5, 1ST Floor, 2029 Nicosia, Cyprus

contact@help-zyvoe.com